Understand sentiments of customer feedback, call reports, social media comments, blogs, news releases. No more reading individual tweets! Findability Platform will point you at the right sentiment for your business.
All know well. Its far cheaper to retain existing customer than recruiting new. Retention is a byproduct of designing customer connections with a longview. All the conversations that are related to thank you, building relationships, customer transaction data, can very much predict retention of your customer.